Terms & Conditions
CustomWindowsStore.com
6 Icknield Cottages, High Street, Streatley, RG89JG Reading, Berkshire, UK
Email: info@customwindowsstore.com
1. General Information
1.1. These Terms & Conditions govern the use of the website CustomWindowsStore.com and all orders placed through our online store.
1.2. By placing an order, the customer agrees to these Terms & Conditions.
1.3. We reserve the right to amend these Terms & Conditions at any time. Updates will be published on our website.
2. Products and Orders
2.1. All products offered in our store, including windows, doors, garage doors, and accessories, are manufactured to the highest quality standards.
2.2. Many of our products are custom-made to order according to the customer’s exact specifications (e.g. size, colour, style, configuration).
2.3. Orders are processed once payment has been received. Production timelines may vary depending on the product type and custom requirements.
3. Custom-Made Products
3.1. Products manufactured to custom specifications (including windows, doors, and other made-to-measure goods) are non-returnable and non-refundable, in accordance with applicable consumer law exceptions.
3.2. It is the customer’s responsibility to ensure that all provided dimensions and specifications are correct before confirming the order.
3.3. Once production has started, no changes or cancellations are possible.
4. Delivery and Shipping
4.1. We provide safe and reliable delivery across the UK, Scotland, Ireland, Europe, and worldwide.
4.2. Delivery times depend on production lead times and shipping logistics. Customers will be informed of estimated delivery dates.
4.3. All goods are carefully packed to ensure they arrive in perfect condition. The customer is responsible for inspecting the shipment upon delivery.
5. Returns, Defects, and Warranty
5.1. Standard, non-custom products may be returned within 14 days of delivery, provided they are unused and in original packaging.
5.2. Custom-made products are exempt from returns and refunds, except in cases of manufacturing defects or damage during transport.
5.3. If a customer receives a defective or incorrect product, we commit to repairing or replacing it in accordance with the agreed specifications at no additional cost.
5.4. All our products are covered by a 20-year guarantee, ensuring long-term quality and performance.
6. Installation Services
6.1. Through our network of professional installers, we offer optional installation services.
6.2. Installation terms, costs, and availability will be agreed with the customer during the order process.
7. Liability
7.1. We are not liable for delays or failures in delivery caused by circumstances beyond our reasonable control (e.g. transport disruptions, customs delays, natural disasters).
7.2. We are not responsible for damages resulting from improper installation by third parties not associated with our certified installer network.
8. International Orders
8.1. We proudly fulfil orders worldwide.
8.2. Customers are responsible for ensuring compliance with import regulations, taxes, and duties in their country of residence.
9. Privacy Policy
9.1. We collect and process customer data solely for the purpose of order fulfilment, communication, and after-sales service.
9.2. We do not share customer data with third parties, except where necessary for delivery and payment processing.
9.3. For full details, please refer to our Privacy Policy available on our website.
10. Contact
For any questions, issues, or complaints, please contact us at:
Email: info@customwindowsstore.com
Address: 6 Icknield Cottages, High Street, Streatley, RG89JG Reading, Berkshire, UK
11. Governing Law
11.1. These Terms & Conditions are governed by the laws of the United Kingdom.
11.2. Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the competent UK courts.
